Emergency & SOS Disclaimer

Guardian is an informational tool that lets you share an emergency profile via a personal QR code. It is intended to give people helping you faster access to information you have chosen to make available. It is not a substitute for emergency services, medical care, identification, insurance cards, or any other primary document.

What Guardian does

• Stores the emergency information you choose to enter.
• Generates a personal Emergency QR you can print or carry.
• On a scan of an active QR, displays only the fields you have marked visible.
• If you choose an offline privacy mode, encodes selected lifesaving fields into the QR image itself so they can be read with no internet connection.
• On an SOS, attempts to notify the emergency contacts you saved by text message and/or email with your message and the location you chose to share.
• Lets you rotate or revoke your QR at any time from your account.

What Guardian does not do

• It does not contact 911, dispatchers, or any emergency service.
• It does not provide medical, legal, or any other professional advice.
• It does not guarantee that any responder, hospital, employer, coworker, family member, or third party will scan your QR, see your profile, understand it, or act on it.
• It does not replace medical alert bracelets, official identification, insurance cards, or any document required by a hospital or government agency.
• It cannot guarantee internet, cellular, or device availability at the moment of a scan.

SOS alerts: what to expect

SOS notifies people you chose. It does not notify authorities. Treat it as a way to reach your circle after you have called emergency services, not instead of it.

• Delivery is not guaranteed. Text messages and emails depend on carriers, gateways, spam filters, device settings, and network coverage. Alerts can be delayed, filtered, or never arrive.
• Location is best-effort. It depends on your device granting location permission and having a signal, and may be missing, delayed, or inaccurate.
• Contacts may not respond. An unacknowledged alert does not mean anyone is coming. Nobody is on duty monitoring Guardian.
• An acknowledgement only means the alert was seen. It does not mean emergency services were contacted, that anyone is on the way, or that help is guaranteed.
• Situation details are unverified. The category and description shown to recipients are whatever the person who activated the SOS chose to write. Guardian does not verify identity, credentials, or responder status, and situation text is not medical advice.
• Alerts cannot be recalled. Once sent, recipients may keep the message, your note, and your map link indefinitely. Marking yourself safe sends a follow-up notice to the people who already received the alert, but it does not delete the original message from their phone or inbox.
• A contact who unsubscribes from Guardian emails, or replies STOP to a Guardian text, may stop receiving alerts by that channel. Keep phone numbers current.

Offline emergency cards are permanent

In Balanced or Maximum Emergency Access mode, information such as blood type, allergies, conditions, medications, and primary contacts is written inside the QR image. Anyone who photographs, screenshots, or copies that code can read it forever, offline, and those scans never appear in your audit log. Rotating your QR, editing your profile, or deleting your account does not retract a card that already exists in the world — it only changes codes generated afterward. Your OWOS Identity Number, insurance details, home address, date of birth, and email are never embedded.

Full details are in section 7 of the Terms of Service and section 4 of the Privacy Policy.

Membership status affects your QR

Guardian is a paid membership. If your payment fails and the balance stays unpaid, member features may be suspended and your Emergency QR may stop resolving online. Keep a current payment method on file, and keep carrying whatever identification, insurance card, or medical alert device your situation requires.

Your responsibilities

• Keep your profile accurate and up to date. Outdated medical or contact information could be misleading in an emergency.
• Choose carefully which fields you mark visible. Visible fields are returned to anyone who scans your active QR.
• Only add emergency contacts who have agreed to be contacted by Guardian, and keep their phone number and email current.
• Regenerate and replace printed offline cards after you change your medical details, or they will show stale information.
• Rotate your QR if you lose a printed copy or believe it has been shared in a way you did not intend.
• Continue to carry any identification, insurance card, or medical alert device your situation requires.

No warranty

Guardian is provided "as is" and "as available". OWOS makes no warranties about uptime, delivery of any alert, accuracy, or the conduct of any responder or third party. See our Terms of Service for the full disclaimer, limitation of liability, and dispute-resolution terms, and our Privacy Policy for how scan and SOS data is handled. If these documents ever appear to conflict, the Terms of Service controls, except that the Privacy Policy controls on data handling.

Questions

guardian-support@owosgv.com